Frequently Asked Questions

Isaac Wiebe

<h3>Our Prints</h3> What’s the actual size of the print? The size listed is the size of the printed image. Typically there is an extra border around the printed image to help with matting and framing. What kind of paper do you use? The type of paper used varies with each piece, and more importantly with each type of print. We try hard to choose the most suitable paper for each print. All of our papers are heavy-weight, acid-free and archival quality. Most of the time they’re cotton-based. Sometimes we even print on Bamboo paper or even a great new 100% recycled stock. In every case, the paper is chosen to best suit the individual print. For screenprinting, we use heavy stock, often from French Paper. How is everything printed? The majority of our prints are museum-quality giclée prints, produced one at a time using a state-of-the-art 8-color, large format, digital printer. Everything is printed on the highest quality archival paper using archival inks. Occasionally we’ll offer a screenprint (also called a serigraph) or other type of print. Will the color be the same as I see it? Unfortunately, there will always be variations between what you see on your screen and the actual print. We do our best to represent the color accurately. When we print, we keep a close eye on the color to balance and make sure that it comes out the way the artist intended, yet as close as possible to the representation on screen. Often the colors will be much richer in appearance than you see on your screen. <h3>Our Artists</h3> Where do you find your artists? We feature artists from all over the world. Most of the time, they’ve come across Wall Blank and email us asking us to review their work. Occasionally we’ll find an artist and contact them, asking them to take a look at Wall Blank and consider joining us as an artist. How much do the artists get paid? We subtract the actual printing costs from the sales revenue and split the rest 50/50 with the artist. Because we do most of the printing in-house, the printing costs (ink & paper) are pretty low. Taking the printing costs out before the split allows for different types of printing (including experimentation) without penalizing the artist or Wall Blank. Can I be a featured artist? Quite possibly. Take a look at our page for artists, read our manifesto and send us a link to some of your work. Most of our artists come to us this way. <h3>Shipping</h3> How quickly do you ship? Orders typically take us a week or two to process (print, package and ship). We do our best to get them out as quickly as possible. If you’re ever curious about the status of your order, please don’t hesitate to email us (<a href="mailto:info@wallblank.com">info@wallblank.com</a>) and ask. Framing usually adds a few days, as it’s a completely custom process. Certificates of Authenticity? Each print is now labelled on the back side with the name of the print and the artist, as well the number in the edition and a link to the artwork’s permanent page on our website. What method/carrier do you use for shipping? For domestic U.S. shipping, we use USPS Priority Mail. International orders are shipped first-class mail. Depending on the size and packaging, we may opt to use a different method. Typically domestic orders arrive in 2-4 days. International orders often take 1-2 weeks to arrive. How are the prints packaged? All of our prints are hand-wrapped in glassine (a ph-neutral water-resistant paper product) to protect them. Most prints (up to 18″ × 24″) are shipped flat in rigid, heavyweight cardboard envelopes. We add additional recycled corrugate sheets as needed for extra stiffness. What if a print is damaged when I receive it? While we do our best to package your prints for a safe ride to your home, occasionally a package will become damaged along the way. Have you seen how package handlers handle packages?!? Adding ‘Do Not Bend’ stickers and the like only entice them further. If your print does arrive damaged, let us know and we’ll figure out a solution. Usually we can send a replacement, however because they’re limited-edition prints, that isn’t always possible. <h3>Drawer Service</h3> What in the world? Drawer Service allows you to buy prints over a period of time and have us keep them safely stored in a drawer with your name on it until you’d like us to ship all of them to you at once. It helps you save on the cost of shipping with every order. It’s great if you frequently order prints but aren’t in a hurry to receive them. How do I get my own drawer? Simply reply to your order confirmation email and mention that you’d like to start a drawer. You’ll get your own drawer, labelled with your name on it, and we’ll keep your print safely stored in there until you’re ready for your prints to be shipped. We’ll send you a unique coupon code to use for free shipping for any orders you want put in your drawer (you only pay for shipping for the first order). How do I add additional prints to my drawer? If you use the unique coupon code we send you, we’ll see that and automatically put the print(s) in your drawer. If you forget to use the code, just reply to the order confirmation email that you’d like the print(s) added to your drawer. How do I get the prints from my drawer? Send an email to <a href="mailto:info@wallblank.com">info@wallblank.com</a> anytime and let us know you’d like your prints to be shipped. We’ll get them sent out right away. You’re Special! If you have any special requests, just let us know – this is intended as an extra benefit for our many customers who frequently order prints from Wall Blank. We’re pretty young and flexible (for now) and are happy to bend over backwards for you. <h3>No Profit Fridays</h3> Note: We’re currently re-working our No Profit Friday program. If a print is a No Profit Print, the description will reflect that. How much is really given to the cause? 100% of the proceeds from the print are given to the selected cause. If you pay $34 for a No-Profit Print, $34 is given to the cause. It really is that simple. Does the artist get paid for a No Profit Print? No, the artist has offered to donate their print for that day so that all proceeds can benefit the cause. Why are you doing this? Initially, it’s an experiment. Some businesses give 1 or 2%. That doesn’t seem like enough. Maybe we’re giving too much and we’ll have to re-evaluate down the road, but this is our goal and we think we can make it work. Don’t worry, though, we’ll never decide in the midst of a No Profit Friday that it won’t work. If we commit to it, we’ll follow through. <h3>Have Other Questions?</h3> Email us (<a href="mailto:info@wallblank.com">info@wallblank.com</a>)! We’d love to hear from you and actually enjoy answering any questions that you might have.

2008-06-19T00:16:10-05:00

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2008-06-19T00:16:10-05:00

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Frequently Asked Questions 2009-08-19T09:36:06-05:00 h3. Our Prints *What's the actual size of the print?* The size listed is the size of the printed image. Typically there is an extra border around the printed image to help with matting and framing. *What kind of paper do you use?* The type of paper used varies with each piece, and more importantly with each type of print. We try hard to choose the most suitable paper for each print. All of our papers are heavy-weight, acid-free and archival quality. Most of the time they're cotton-based. Sometimes we even print on Bamboo paper or even a great new 100% recycled stock. In every case, the paper is chosen to best suit the individual print. For screenprinting, we use heavy stock, often from French Paper. *How is everything printed?* The majority of our prints are museum-quality giclée prints, produced one at a time using a state-of-the-art 8-color, large format, digital printer. Everything is printed on the highest quality archival paper using archival inks. Occasionally we'll offer a screenprint (also called a serigraph) or other type of print. *Will the color be the same as I see it?* Unfortunately, there will always be variations between what you see on your screen and the actual print. We do our best to represent the color accurately. When we print, we keep a close eye on the color to balance and make sure that it comes out the way the artist intended, yet as close as possible to the representation on screen. Often the colors will be much richer in appearance than you see on your screen. h3. Our Artists *Where do you find your artists?* We feature artists from all over the world. Most of the time, they've come across Wall Blank and email us asking us to review their work. Occasionally we'll find an artist and contact them, asking them to take a look at Wall Blank and consider joining us as an artist. *How much do the artists get paid?* We subtract the actual printing costs from the sales revenue and split the rest 50/50 with the artist. Because we do most of the printing in-house, the printing costs (ink & paper) are pretty low. Taking the printing costs out before the split allows for different types of printing (including experimentation) without penalizing the artist or Wall Blank. *Can I be a featured artist?* Quite possibly. Take a look at our page for artists, read our manifesto and send us a link to some of your work. Most of our artists come to us this way. h3. Shipping *How quickly do you ship?* Orders typically take us a week or two to process (print, package and ship). We do our best to get them out as quickly as possible. If you're ever curious about the status of your order, please don't hesitate to email us ("info@wallblank.com":mailto:info@wallblank.com) and ask. Framing usually adds a few days, as it's a completely custom process. *Certificates of Authenticity?* Each print is now labelled on the back side with the name of the print and the artist, as well the number in the edition and a link to the artwork's permanent page on our website. *What method/carrier do you use for shipping?* For domestic U.S. shipping, we use USPS Priority Mail. International orders are shipped first-class mail. Depending on the size and packaging, we may opt to use a different method. Typically domestic orders arrive in 2-4 days. International orders often take 1-2 weeks to arrive. *How are the prints packaged?* All of our prints are hand-wrapped in glassine (a ph-neutral water-resistant paper product) to protect them. Most prints (up to 18" x 24") are shipped flat in rigid, heavyweight cardboard envelopes. We add additional recycled corrugate sheets as needed for extra stiffness. *What if a print is damaged when I receive it?* While we do our best to package your prints for a safe ride to your home, occasionally a package will become damaged along the way. Have you seen how package handlers handle packages?!? Adding 'Do Not Bend' stickers and the like only entice them further. If your print does arrive damaged, let us know and we'll figure out a solution. Usually we can send a replacement, however because they're limited-edition prints, that isn't always possible. h3. Drawer Service *What in the world?* Drawer Service allows you to buy prints over a period of time and have us keep them safely stored in a drawer with your name on it until you'd like us to ship all of them to you at once. It helps you save on the cost of shipping with every order. It's great if you frequently order prints but aren't in a hurry to receive them. *How do I get my own drawer?* Simply reply to your order confirmation email and mention that you'd like to start a drawer. You'll get your own drawer, labelled with your name on it, and we'll keep your print safely stored in there until you're ready for your prints to be shipped. We'll send you a unique coupon code to use for free shipping for any orders you want put in your drawer (you only pay for shipping for the first order). *How do I add additional prints to my drawer?* If you use the unique coupon code we send you, we'll see that and automatically put the print(s) in your drawer. If you forget to use the code, just reply to the order confirmation email that you'd like the print(s) added to your drawer. *How do I get the prints from my drawer?* Send an email to "info@wallblank.com":mailto:info@wallblank.com anytime and let us know you'd like your prints to be shipped. We'll get them sent out right away. *You're Special!* If you have any special requests, just let us know - this is intended as an extra benefit for our many customers who frequently order prints from Wall Blank. We're pretty young and flexible (for now) and are happy to bend over backwards for you. h3. No Profit Fridays *Note:* We're currently re-working our No Profit Friday program. If a print is a No Profit Print, the description will reflect that. *How much is really given to the cause?* 100% of the proceeds from the print are given to the selected cause. If you pay $34 for a No-Profit Print, $34 is given to the cause. It really is that simple. *Does the artist get paid for a No Profit Print?* No, the artist has offered to donate their print for that day so that all proceeds can benefit the cause. *Why are you doing this?* Initially, it's an experiment. Some businesses give 1 or 2%. That doesn't seem like enough. Maybe we're giving too much and we'll have to re-evaluate down the road, but this is our goal and we think we can make it work. Don't worry, though, we'll never decide in the midst of a No Profit Friday that it won't work. If we commit to it, we'll follow through. h3. Have Other Questions? Email us ("info@wallblank.com":mailto:info@wallblank.com)! We'd love to hear from you and actually enjoy answering any questions that you might have.