What’s the actual size of the print?
The size listed is the size of the printed image. Typically there is an extra border (0.25" – 0.50") around the printed image to help with matting and framing.
What kind of paper do you use?
The type of paper used varies with each piece. We try hard to choose the most best paper for each print. All of our papers are heavy-weight, acid-free and archival quality. Much of the time they’re cotton based, but we also use papers made from Bamboo, Sugar Cane and even a 100% recycled paper. In every case, the paper is chosen to best suit the individual print. For screenprints, we use heavy stock, often from French Paper.
How is everything printed?
The majority of our prints are museum-quality giclée prints, produced one at a time using a state-of-the-art 8-color, large format, digital printer. Everything is printed on the highest quality archival paper using Ultrachrome archival inks. Occasionally we’ll offer a screenprint (also called a serigraph), letterpress or other type of print.
Will the color be the same as I see it?
Unfortunately, there will always be variations between what you see on your screen and the actual print. We do our best to represent the color accurately. When we print, we keep a close eye on the color to balance and make sure that it comes out the way the artist intended, yet as close as possible to the representation on screen. Often the colors will be much richer in appearance than you see on your screen.
All of our prints are either from the public domain or from private collectors (and other sources) who have given us permission to reproduce the pieces. Many are from the Library of Congress. Upon obtaining the high resolution artwork for a photo or print, we spend several hours restoring the piece - adjusting color, removing rips, dust, etc. The pieces you see on our site and ultimately as a print are always excellent quality, oftentimes virtually indistinguishable from the original.
How quickly do you ship?
Orders typically take about a week to process (print, package and ship). We do our best to get them out as quickly as possible. If you’re ever curious about the status of your order, please don’t hesitate to email us (email@example.com) and ask. If there's a specific date you need your print by, let us know and we'll do our best to get your order out as quick as possible.
What method/carrier do you use for shipping?
For domestic U.S. shipping, we use USPS, either First Class or Priority Mail, depending on the size/weight. International orders are shipped International First Class. Occasionally, we may opt to use a different method. Domestic orders typically arrive 2-3 days after shipping. International orders often take about 10-14 days (once shipped).
How are the prints packaged?
Prints are either shipped flat or rolled (depending on the size), each hand wrapped and packaged with care. Larger prints are wrapped and shipped rolled in a super-sturdy double-walled cardboard tube. Our customers are usually pretty impressed with the packaging. Our packaging has been copied by other artists and our customers have even taken photos of the packaging because they were so impressed.
What if a print is damaged when I receive it?
While we do our best to package your prints to arrive safely at your home, occasionally a package will become damaged along the way. If your print does arrive damaged, let us know and we’ll figure out a solution.
Where do you find your artists?
Currently our featured artists are by invite-only. You're welcome to send an email to "firstname.lastname@example.org":mailto:email@example.com with a link to your photos and info about you. Because of the volume of emails that we receive, unfortunately we aren't able to reply to all of the emails.
note: We aren’t currently adding any new drawers for customers. If you have an existing drawer, you’re welcome to have your prints remain in there or we’ll be happy to ship them to you.
What in the world?
Drawer Service allows you to buy prints over a period of time and have us keep them safely stored in a drawer with your name on it until you’d like us to ship all of them to you at once. It helps you save on the cost of shipping with every order. It’s great if you frequently order prints but aren’t in a hurry to receive them.
How do I get my own drawer?
Simply reply to your order confirmation email and mention that you’d like to start a drawer. You’ll get your own drawer, labelled with your name on it, and we’ll keep your print safely stored in there until you’re ready for your prints to be shipped. We’ll send you a unique coupon code to use for free shipping for any orders you want put in your drawer (you only pay for shipping for the first order).
How do I add additional prints to my drawer?
If you use the unique coupon code we send you, we’ll see that and automatically put the print(s) in your drawer. If you forget to use the code, just reply to the order confirmation email that you’d like the print(s) added to your drawer.
How do I get the prints from my drawer?
Send an email to firstname.lastname@example.org anytime and let us know you’d like your prints to be shipped. We’ll get them sent out right away.
Have Other Questions?
Email us (email@example.com)! We’d love to hear from you and actually enjoy answering any questions that you might have.